Occasionally, our clients ask us to help them achieve some nearly impossible tasks. One of our clients recently shared with us just how much our dedication meant to him.
This is just a quick note to acknowledge and thank you for the absolutely life-saving effort that Ann Dugan’s team put into helping us with our emergency print job this past week. We were faced with an absolutely horrible situation and needed to get three projects done within 36 hours. Ann and Bill demonstrated not only their own dedication and determination on our behalf to get this done, but they also made it profoundly evident that Shapco has the technology, knowledge, resources, and customer-commitment to do what would literally be impossible for most vendors.
Ever since I met Ann a couple years ago when she was only a few months on the job, I could see right away what a pro she is and I’m really glad to hear that she has grown to be one of the essential members of the Shapco Sales team. She deserves high praise on every account. Likewise, Bill has shown himself to be an effective partner throughout our entire history with Shapco. I know there were other individuals that I can’t name who stayed late (into the early morning) in prepress and fulfillment to get this all done.
I’m sure that at some level the executive management gets involved in “green-lighting” efforts like this which involved putting other customers’ projects on hold, so I want to thank you personally for allowing this to happen. I’ll work to ensure that we don’t put you in a similar position again.
Thanks & Best Regards,
At Shapco, making the impossible something possible is what we do. The things we do everyday are considered ordinary, yet to our customers they appear extraordinary. Challenge us with your needs, no matter how complex or how fast you need results, and we will continue to strive for complete success.
Shapco was honored by Sally Smith, President and CEO of Buffalo Wild Wings with 2012 Vendor of Excellence Award at recent BWW National Convention in Orlando, FL. This award was given out for Shapco’s commitment to BWW brand and partnership for the past year.
Shapco has recently added 2 large digital format printers: HP Designjet L26500. This new high quality technology addresses 61” capabilities. Great for outdoor and indoor applications: POP Displays, soft signage, bus shelters, vehicle graphics, Light Boxes, Wall Coverings, and Outdoor and Event banners. The printer prints in 6 colors: black, yellow, cyan, light cyan, magenta, and light magenta – this provides richer color for your printed pieces. The inks are water based HP Latex based Inks – no special ventilation required, eco-friendly, and recyclable. Print on paper, vinyl, fabrics, film, and low-cost uncoated options. We can die cut, sew, grommet, and fulfill your large format wants and needs. Shapco is your one-stop shop for all your print and graphic solutions. How can we help?
Shapco Printing is now SSAE No. 16, SOC I compliant – simply stated, we have increased controls and procedures in place per data security; SOC (service organization controls), formally known as SAS 70. These added controls address Processing Integrity, Confidentiality, Availability, and Security. Clifton Larson Allen, a nationally recognized consulting firm, is providing consulting, auditing, and compliance per control objectives.
Shapco wants to ensure that when you print, mail, on-line order, or fulfill simple and complex projects, that measures are in place securing your business. Does your present vendor have SOC compliance, and controls in place protecting your print assets? Please contact your Shapco Account Rep for further information.
Shapco Printing is delighted to have been selected to produce all of the New Branding for Peters Billiards, located at Lyndale Avenue & 62 Crosstown. Some subtle changes have brought a new and very much enhanced look to their Letterhead, Envelopes and Invoices, as well as to their Business Cards. Locally owned and operated for more than 50 Years, with the best Service, Selection & overall as nice a group of people we’ve ever had the pleasure to print for.
Jan at Peters Billiards told us, “I finally finished unpacking all of our new printed products. They look beautiful! Thank you and your talented team for creating these for us. We are so pleased!”
So if you’re in the market for Casual Furniture or anything Game-related “Shop Peters Billiards”!
How many times have you gone to a store or restaurant and received poor service? I had a conversation recently with one of my clients who had difficulty reaching a contractor for a bid on a very large project. Calls to the contractor were unanswered except for a recorded message saying “I’ll be out of the office on a golf outing; please call back tomorrow.” Wow. I guess the contractor’s golf outing is more important than your business! And why didn’t they leave a back-up contact while they were out?
I can think of one corporation in this country that prides itself on great service: Disney World. From the moment you walk into this amusement park it is clean, and the staff go out of their way to make you happy. Shapco knows the importance of good customer service and we make sure our clients always receive our best. You’ll never hear that your sales representative is out golfing and unavailable for your call. All of our sales representatives have smart phones so they are available to you 24/7. Not only that, we have top-notch customer service representatives inside the shop at all times. Joel Shapiro, the owner of the company, is also available to meet or talk with any client.
Besides great customer service, here are 10 solid reasons to buy from Shapco Printing:
- Digital, Conventional or UV Printing.
- Complete data/mailing services.
- Professional proofreading on staff.
- Solutions-oriented service.
- Central US location for efficient delivery to all areas of the country.
- Tremendous capacity for faster turn times! We also have the most UV presses of any commercial printer in Minnesota.
- Environmentally-sensitive Green printer.
- Conveniently located off Light-Rail and Northstar commuter rail systems in downtown Minneapolis.
- Nationally recognized for award-winning projects.
- Available 24/7.
Fireworks and mosquitoes. Fishing and tornados. Long days and tropical humidity. Summer in Minnesota, right? We are all used to taking the good with the bad, suffering through our long cold winters makes you appreciate a warm summer day even more. But when it comes to your printing you should not have to settle for less than the best. Do you love your printer’s prepress department but the press operators can’t hold the color? Maybe the printing is excellent but they always mess up the shipping? Not at Shapco. Here you get the best of everything. The most advanced prepress operators with the best training. Press operators with years upon years of experience running the most advanced printing presses made today. And a turnkey shipping and warehousing operation that is reliable and thorough. Our customers come to us for many reasons but the most common reason is something their previous printer didn’t have: solid quality and service from the beginning of their project to the end. There are no holes here at Shapco for your project to fall through. And on some summer nights here in Downtown Minneapolis, you can even see fireworks over the horizon. Surely another successful project going out the shipping doors…
2543 years. 105 sales and production staff. 1 company. That’s an average of 24 years of experience per employee here at Shapco. OK, so printing and cutting an 8.5 x 11 flyer wouldn’t really take that much experience. We do that with our eyes closed. Just kidding, Joel! (He’s the boss.) Seriously, most of the work we do requires experience. We’ve been “there” and most likely “done that” on whatever you throw at us. And most of the time, your work is literally thrown at us because you need it quickly.
Experience tells us to do your project a certain way. Experience allows us to remain calm under pressure. Experience gives us déjà vu. “Hey, I’ve seen this type of project before. We’d better suggest UV inks for this, or a box score for that.” Put it this way, if the project is in our hands, you’ll sleep very well at night.
It’s funny, well, not to us, but most of our equipment here is younger than we are. In each department, we have every bell and whistle you can think of. With our experience and fancy tools, we can move your project through here swiftly, with true craftsmanship, and of course – with a smile. Come on over and we’ll show you around. Yes, although we’ve been around a while, we can still walk just fine.
Yes, that’s right!
And I’m not kidding, because what I’ve found over the years is that being a pain in the neck has developed client loyalty like you wouldn’t believe. Double checking your files, questioning grammar, questioning spelling, wondering if the size of a brochure is really the most economical size on a tight budget. Wondering if you really meant delivering Thursday, June 23rd, and not Thursday, June 24th.
I am certain the extra attention we give to your projects actually makes them go quicker and cost less in the long run. It also saves our clients time and frustration in the end, along with avoiding some embarrassing spelling errors! I take my hat off to our proofreader who is at the top of our list of saving many a butt. And, who said nothing was free in this world?
What do you think of when you hear about Shapco Printing? We hope you think about our highly-skilled, creative people, cutting-edge equipment, ideal location, award-winning quality and a deep commitment by all of us to create a printed product that is second-to-none in the marketplace. Simply, we hope you love coming to Shapco because you feel it is a great experience working with us.
But what about other types of work we do beyond traditional print? Have you ever heard of the Shapco Digital StoreFront? It’s our online tool we have developed which enables clients, large and small, to order their materials for on-demand work, generic updatable materials and non-printed items. Working with our team, we create a unique website using your templates and customize a site that affords great flexibility in placing orders and managing inventory. The StoreFront makes it easy to print only what is needed at the time, so your materials stay current and you know exactly how much inventory you need on hand in real-time. There are different levels of control, so as the “administrator” you can keep a pulse on who is ordering what materials from your team. Our custom reporting makes the management of your inventoried items both easy to maintain and reliable. Whether the print requirements for your company are short-run digital, fit our numerous 40” presses or you are looking for a way to manage your inventory for non-print items, the Digital StoreFront is flexible to accommodate all of your needs.
All of us at Shapco love serving you and building strong, long-lasting relationships. We are here day and night, 24/7 to help you meet your objectives. It is our job to make the process of putting ink on paper a memorable and pain-free experience. Whether you come to us for traditional sheet-fed printing or are thinking about learning more about our Digital StoreFront, we are here to help guide you toward your goals.